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Laura Schoichet

Experience

Candidate experience is a branding opportunity

A rejection email subject line can tell candidates more about your culture than the careers page does.

Sept. 7, 2023

A man in a suit grimacing with clenched fists at a laptop.

“👎 Bummer news about your application to (Company)”

How does that subject line make you feel?

That was the rejection email for a job application that also asked candidates to submit a five-minute Loom demonstrating UX ideas—on top of the usual questions. (They included their actual company name. I left it out.)

Friends and family ranged from “WTF?” to “at least then I’d know and can quickly move on.” The most liked comment from my network: “I picture boys in flip flops and baseball caps running the company.”

Rejection is hard. Candidates rarely get a clear reason. Writing those notices is hard too. I did not call out this company, because the body of the email actually explained screening factors—and a P.S. invited constructive feedback. I sent some. I still hope the subject line changes before the next round.

The takeaway

Every candidate leaves with an impression of your team, values, and brand. Applications are a marketing surface. Communication is the product. Represent the culture you actually want, and stay open when someone tells you the experience did not match.